CDX - Customer Care Agent
ChromaDex Corp. is an integrated, global nutraceutical company devoted to improving the way people age. ChromaDex scientists partner with leading universities and research institutions worldwide to uncover the full potential of NAD and identify and develop novel, science-based ingredients. Its flagship ingredient, NIAGEN® nicotinamide riboside, sold directly to consumers as TRU NIAGEN®, is backed with clinical and scientific research, as well as extensive IP protection. TRU NIAGEN® is helping the world AGE BETTER®.
ChromaDex currently has an immediate opening for a full-time Customer Care Agent for our office in Westwood, CA. The right candidate will be detail oriented, energetic, with the ability to effectively work on a team, communicate with professionalism and poise to provide an exceptional customer experience and ensure 100% customer satisfaction.
In this role, the Customer Care Agent is primarily responsible for working in the call center department, interacting with customers on the phone and via chat and email with an emphasis on responding to customers regarding their Social Media messages in order to improve their experience.
The right candidate must be energetic, tech-forward, great on the phone, and able to take initiative and effectively communicate at all levels of the organization.
Main duties include:
Training, Education and Experience:
• 1+ years of experience in data entry, customer service or general administrative field in a phone-intensive role
• Experience answering phones, assisting customers, filing, and paying attention to detail.
ChromaDex offers benefits to eligible employees who have met all requirements for enrollment. Benefits include medical, dental, vision, matching 401(k) and more.
ChromaDex maintains a website at www.chromadex.com to which ChromaDex regularly posts copies of its press releases as well as additional and financial information about the Company.
ChromaDex (and its affiliates) is an equal employment opportunity employer and does not discriminate on the basis of race, sex, national origin, religion, physical handicap, marital status, veteran status, sexual orientation or any other basis prohibited by law.